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The Counselling Process:
The Counselling Process:
An individual will contact us through phone, email, message and leaving a message.
A volunteer from Side by Side will call you for an assessment where they will ask you personal details, referral reason, and assess what counsellor will be the most suitable.
Afer a careful consideration, you will be assigned to a counsellor, either a trainee or qualified.
Depending on availability, there may be a delay before regular sessions can start.
The counsellor will call you to arrange your first session.
First session: will include contracting, sharing information about our service, answering any questions.
The counsellor will review every 6 sessions but this might slightly change.
There is no limit in the sessions, but please bare in mind that its a theraputic process and the reviews are important to maintain a focus and the sessions are still for the purpose of theraputic change or growth.
Face to Face and Telephone Counselling:
Face to Face and Telephone Counselling:
Face to Face
Face to Face
Face-to-face sessions take place in a private, confidential and welcoming environment where you can speak openly without fear of judgement. Sessions usually last around 50 minutes and take place at an agreed time each week.
Your counsellor will encourage you to talk about whatever feels important to you. Some sessions may feel emotional, reflective or challenging, while others may focus on understanding patterns, building coping strategies or exploring personal growth.
There is no pressure to discuss anything before you feel ready.
Telephone
Telephone
Telephone counselling offers the same confidential support as face-to-face counselling, but from the comfort of your own space. Many people find telephone sessions more accessible, flexible and less overwhelming.
Sessions usually last around 50 minutes and are arranged in advance. Your counsellor will provide a safe and supportive space to talk openly, listen carefully and help you explore your thoughts and feelings just as they would in person.
Some people find it easier to open up over the phone, while others may prefer face-to-face support. We recognise that everyone is different, and we aim to provide counselling in a way that feels most comfortable and accessible for you.
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